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Frequently Asked Questions
What can I do if I’m not satisfied with my order?
What can I do if I’m not satisfied with my order?
If you’re not happy with your purchase, you can return it within 33 days of delivery. Please make sure the item is unused and in its original condition. Once we’ve received and inspected the return, you’ll receive a refund through your original payment method.
Can I modify or cancel my order afterwards?
Can I modify or cancel my order afterwards?
Unfortunately, once an order has been placed, we cannot guarantee that changes or cancellations are possible, as it may already be processed for shipping. However, you can always contact our customer service team — they’ll do their best to assist you.
How can I contact customer service?
How can I contact customer service?
You can reach our customer service team via email or through the contact form on our website. We usually respond within 2 to 3 hours on business days.
How long is the delivery time?
How long is the delivery time?
Our current delivery time is approximately 4–7 business days, depending on the order volume and your location. You’ll receive a tracking link as soon as your package has been shipped.
How does the 33-day money-back guarantee work?
How does the 33-day money-back guarantee work?
If you’re not satisfied within 33 days of receiving your order, you can return it for a full refund. Simply contact our support team, and they’ll guide you through the return process.